Phones failing to register to the SimpleVoIP service

Incident Report for SimpleVoIP LLC

Resolved

The incident should be resolved with the nightly check-in and reboot. For further help please send an email to support@simplevoip.us. Thank you
Posted Aug 05, 2020 - 20:13 PDT

Update

We are continuing to investigate this issue.
Posted Aug 05, 2020 - 20:06 PDT

Update

We are continuing to investigate this issue.
Posted Aug 05, 2020 - 19:44 PDT

Update

Simplvoip will continue its investigation into the root cause of this disruption. It is currently isolated to some Panasonic phones using a Meraki router. It does not affect all locations nor all Panasonic devices;. At the same time, we continue to investigate; please instruct onsite management to reboot their KXTGP-600 as that is the most successful at restoring service. Thank you for your patience.
Posted Aug 05, 2020 - 18:46 PDT

Investigating

We are currently investigating Panasonic failure.
Posted Aug 05, 2020 - 16:40 PDT
This incident affected: SimpleVoIP Hosted PBX.