All Systems Operational

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Welcome to the SimpleVoIP status page.

SimpleVoIP Hosted PBX   ? Operational
90 days ago
99.92 % uptime
Today
SimpleVoIP Admin Portal   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2018

No incidents reported today.

Nov 20, 2018

No incidents reported.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018
Resolved - We discovered a connectivity issue with our primary outbound carrier that diverted traffic to one of our secondary carriers. Unfortunately, there was a capacity issue with our connection to that secondary carrier that caused many of those calls to fail. Connectivity with the primary carrier was restored quickly, and we have corrected the capacity of the secondary connection so that it can handle our full call volume in case the primary is unavailable to prevent this from reoccurring.
Nov 16, 10:14 PST
Monitoring - At this time the system is stable and all calls should be completing normally.

We have not received reports of any trouble placing outbound calls since roughly 12:30pm CST. We are still investigating the examples that we received to track down the root cause, which will allow us to comment on the scope of the issue more accurately as well.
Nov 14, 13:18 PST
Investigating - We are currently investigating reports that some users have experienced an issue placing outbound calls.
Nov 14, 10:29 PST
Nov 15, 2018

No incidents reported.

Nov 13, 2018
Resolved - Services have been up and stable for over 24 hours at this point. We discovered a firewall issue in our US-West datacenter that slowed down its ability to handle inbound traffic. When our other redundant clusters attempted to send data such as user configurations or call records to US-West to keep the clusters in sync, the slowdown in US-West caused a backlog on those redundant clusters as well. This eventually led to failures across all 3 zones until the links between US-West and the other zones were severed.

We have identified the configuration issue that resulted in the US-West slowdown and rectified it. We kept that cluster out of active service most of the day yesterday to ensure that everything was healthy, and we have been running at full capacity across all 3 zones since last night. Longer term, we will be investigating the backlog sync issue to ensure that a single cluster slowdown does not impact the other zones.
Nov 13, 12:04 PST
Monitoring - This issue has been resolved. Calls should be completing normally at this time. We will be able to provide a more detailed description of the issue and the steps taken to resolve it after further review.
Nov 12, 07:38 PST
Identified - We have identified an issue causing call completion problems for a large subset of customers. We are currently working to resolve this issue and will have an update shortly.
Nov 12, 07:21 PST
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.