All Systems Operational

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Welcome to the SimpleVoIP status page.

SimpleVoIP Hosted PBX ? Operational
90 days ago
99.99 % uptime
Today
SimpleVoIP Admin Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 25, 2019

No incidents reported today.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019
Completed - The scheduled maintenance has been completed.
Mar 19, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:30 PDT
Scheduled - We will be upgrading one of the internet circuits to our US-Central datacenter tonight. This should add some extra capacity overhead to prevent any quality issues due to either normal growth or endpoints being failed over from another zone.

We apologize for the short notice for this maintenance. The schedule has been dependent on the ISP, who has rescheduled multiple times over the past months, so we are eager to get it done now that we have been provided a window.

Endpoints will be moved to our other two clusters for the duration of this maintenance, and there will be no service impact as a result.
Mar 19, 14:35 PDT
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Postmortem - Read details
Mar 19, 15:43 PDT
Resolved - At this point all phone traffic has been stable for several hours. We are marking this incident as "Resolved," and we will be providing more detailed information as to the root cause and remediation steps as a follow-up.
Mar 14, 23:44 PDT
Monitoring - The issues with the US-West cluster have been resolved. Traffic has been moved back and calls are completing normally. We will continue to monitor this closely to ensure that there are no residual issues. If you continue to experience issues with inbound or outbound call completion or phones losing service, please contact Support.
Mar 14, 18:41 PDT
Update - Our engineering teams continue to work toward a permanent fix for this issue. In the meantime, traffic will continue to be handled by the US-East and US-Central clusters.
Mar 14, 15:31 PDT
Update - We are still working to resolve the underlying issue with US-West. In the meantime, to prevent overloading the US-Central cluster with all of the added US-West users, the US-West phones are being distributed between East and Central. We will keep you updated on our progress.
Mar 14, 11:15 PDT
Update - Traffic has been moved to US-Central and all calls should be completing normally now. We will post another update once we've confirmed a fix for the US-West cluster issues.
Mar 14, 10:32 PDT
Identified - The issues in US-West have resurfaced. We will move traffic back to US-Central to restore full operation as we work on the root cause.
Mar 14, 10:24 PDT
Monitoring - A fix has been implemented, and we have moved regular traffic back to the US-West cluster. We will continue to monitor this issue closely.
Mar 14, 09:40 PDT
Identified - Customers based on our US-West cluster have reported issues placing outbound calls. We are currently moving those customers to the US-Central cluster to restore service while we investigate and repair the underlying issue.
Mar 14, 09:34 PDT
Resolved - The issues some customers on our US-East cluster experienced intermittently this afternoon and evening should no longer be occurring. If your users are still experiencing any issues with inbound or outbound call completion, please provide the details of those issues to Support.
Mar 14, 18:46 PDT
Monitoring - The issue in US-East has been identified and corrected. We are now monitoring this zone for further issues.
Mar 14, 11:46 PDT
Investigating - We have identified some potential issues with our Session Border Controllers (SBCs) in our US-East datacenter, and we are actively investigating those now. We will post another update once we have more information available regarding the scope of the issue and the related symptoms.
Mar 14, 11:41 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:30 PDT
Scheduled - We will be upgrading our SBCs (Session Border Controllers) in the US-East region. Phones currently homed to US-East will automatically roll to the US-Central zone during this maintenance window. As a result, there should be no downtime.
Mar 11, 22:58 PDT
Mar 13, 2019
Completed - The scheduled maintenance has been completed.
Mar 13, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:30 PDT
Scheduled - We will be upgrading our SBCs (Session Border Controllers) in the US-Central region. Phones currently homed to US-Central will automatically roll to the US-East zone during this maintenance window. As a result, there should be no downtime.
Mar 11, 22:57 PDT
Mar 12, 2019
Completed - The scheduled maintenance has been completed.
Mar 12, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:30 PDT
Scheduled - We will be upgrading our SBCs (Session Border Controllers) in the US-West region. Phones currently homed to US-West will automatically roll to the US-Central zone during this maintenance window. As a result, there should be no downtime.
Mar 11, 22:53 PDT