All Systems Operational

About This Site

Welcome to the SimpleVoIP status page.

SimpleVoIP Hosted PBX ? Operational
90 days ago
99.97 % uptime
Today
SimpleVoIP Admin Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 26, 2019

No incidents reported today.

Apr 25, 2019

No incidents reported.

Apr 24, 2019
Resolved - We received reports earlier today of inbound caller ID not displaying properly for certain customers. We applied a fix intended to resolve that issue that ended up interfering with both inbound and outbound call traffic. Once we isolated the cause of the inbound and outbound call issues, we were able to revert the caller ID fix and restore all services.

Call traffic has been stable since that fix was rolled back. If any of your users are experiencing call completion issues, please bring them to the attention of our support team.
Apr 24, 13:28 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure that there are no further issues. Please let us know if you experience any inbound or outbound call failures after 1:25pm EDT/10:25am PDT.
Apr 24, 10:25 PDT
Investigating - We have received widespread reports of inbound and outbound call failures. Our engineering team is currently investigating.
Apr 24, 10:15 PDT
Apr 23, 2019

No incidents reported.

Apr 22, 2019
Resolved - We uncovered some scattered sites through the day that needed additional work to correct their inbound call service. At this point, that work is complete and all inbound numbers should be working properly. If you have any sites that are experiencing call completion issues, please reach out to our support team.
Apr 22, 18:51 PDT
Monitoring - We have applied the fix to all sites, and functionality should be fully restored at this point. We are performing some additional checks to verify. If you are still experiencing any issues, please let our support team know.
Apr 22, 07:13 PDT
Update - Our engineering team has confirmed the scope of the issue and begun implementing a fix. This fix is applied on each individual subaccount, so some locations may have inbound functionality restored earlier than others. We hope to have all numbers back to full functionality within the hour.
Apr 22, 06:36 PDT
Identified - We have identified an issue affecting inbound calling for a subset of customers as a result of last night's maintenance. Calls to the affected numbers are not being delivered. Outbound calling is not affected. Our engineers are working to fix the issue as quickly as possible.
Apr 22, 05:59 PDT
Completed - The scheduled maintenance has been completed.
Apr 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:00 PDT
Scheduled - We will be performing a major maintenance on Monday, April 22nd beginning at 3am Eastern/12am Pacific time. We are moving the core of our phone system from a shared server infrastructure to a private infrastructure. This new infrastructure resides in the same East, Central, and West datacenters and has the same level of redundancy as our current system, with the key distinction that these new servers will be exclusively for SimpleVoIP traffic.


Why?

A shared infrastructure allows each of its tenants to impact the resources available to the other tenants. For example, if one tenant of a system saturates a shared network link, that link becomes unusable for the other tenants. Providers attempt to minimize these risks, but the risks are inherent in the model. Our new private infrastructure will remove those risks, providing an increase in stability.
New monitoring capabilities will allow us to roll out proactive alerts when the system detects call quality degradation, whether at the cluster level or at your individual sites. We will also have a greater degree of control over the scheduling of upgrades and system maintenance.


What is the expected impact?

Some services will be unavailable at times during the maintenance window: phone service may experience brief interruptions, while some non-vital services such as our customer portal might be disrupted a bit longer. All functionality will be restored by the end of the maintenance window.


What do SimpleVoIP customers need to do?

Nothing, unless we individually tell you otherwise. Phones should register to their new clusters with no user interaction, and our other services will all be accessible after the maintenance in the same way as before.

If you have any questions or concerns, please reach out to our Support team at support@simplevoip.us or 855-899-8647.
Apr 9, 15:08 PDT
Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.