Mar 19, 15:43 PDT
At this point all phone traffic has been stable for several hours. We are marking this incident as "Resolved," and we will be providing more detailed information as to the root cause and remediation steps as a follow-up.
Mar 14, 23:44 PDT
The issues with the US-West cluster have been resolved. Traffic has been moved back and calls are completing normally. We will continue to monitor this closely to ensure that there are no residual issues. If you continue to experience issues with inbound or outbound call completion or phones losing service, please contact Support.
Mar 14, 18:41 PDT
Our engineering teams continue to work toward a permanent fix for this issue. In the meantime, traffic will continue to be handled by the US-East and US-Central clusters.
Mar 14, 15:31 PDT
We are still working to resolve the underlying issue with US-West. In the meantime, to prevent overloading the US-Central cluster with all of the added US-West users, the US-West phones are being distributed between East and Central. We will keep you updated on our progress.
Mar 14, 11:15 PDT
Traffic has been moved to US-Central and all calls should be completing normally now. We will post another update once we've confirmed a fix for the US-West cluster issues.
Mar 14, 10:32 PDT
The issues in US-West have resurfaced. We will move traffic back to US-Central to restore full operation as we work on the root cause.
Mar 14, 10:24 PDT
A fix has been implemented, and we have moved regular traffic back to the US-West cluster. We will continue to monitor this issue closely.
Mar 14, 09:40 PDT
Customers based on our US-West cluster have reported issues placing outbound calls. We are currently moving those customers to the US-Central cluster to restore service while we investigate and repair the underlying issue.
Mar 14, 09:34 PDT