Call Completion East Coast Data Center
Incident Report for SimpleVoIP LLC
Resolved
A call routing issue has been identified and resolved in one of our east coast data centers. The call routing issue started at 10:52 AM CST and lasted until 11 AM CST. During the time frame all calls were routed to the redundant system in our Chicago data center. During the transition process the system did experience some issues with incoming calls being dropped upon answering. The call park indication status was also affected during the transition. During this time call park indication lights may have been flashing red during the transition to the redundant data center. At this time the routing issue in our east coast data center has been resolved and all incoming calls are working as expected. Call park status has also been reset and is now functioning properly.
Posted 6 months ago. Apr 24, 2018 - 10:21 PDT