Postmortem -
Read details
Apr 21, 13:58 PDT
Resolved -
All services are stable following the routing changes. A post-mortem analysis will be posted here within the next 2 days.
Apr 15, 21:44 PDT
Monitoring -
The change to US-West has been applied, and we are seeing normal call traffic there as well. At this time there should be no further impact. If you experience any issues, please let our support team know.
Apr 15, 08:04 PDT
Update -
Engineers have performed a routing change to correct the issue in US-Central. Calls are completing normally there now.
We also identified a server in US-West subject to the same issue, and we are implementing the same solution there. We should have that resolved within a few minutes.
Apr 15, 07:56 PDT
Identified -
The impacted calls appear to be limited to the US-Central region. We have identified a SIP gateway server as a common element in all of the provided examples, and we are working to remove it from routing to alleviate the issue while we investigate further.
Apr 15, 07:07 PDT
Investigating -
We are investigating reports of some calls not completing on our system. We will provide updates as soon as we have identified the cause and impact of this event.
Apr 15, 06:32 PDT