This issue is resolved. QA of the maintenance has been completed. if a phone is having issues, a reboot will fix it.
Posted 11 months ago. Nov 19, 2017 - 09:46 PST
Running through QA checklists - all tests passed except 1: we noticed some locations using G.729 are having intermittent inbound ringing issues. We are working to resolve this currently and will update once fixed.
Posted 11 months ago. Nov 19, 2017 - 08:56 PST
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 11 months ago. Nov 18, 2017 - 21:01 PST
We have a number of minor patches for BLF (parking spot indicators) which need to be applied to our software stack on our production systems. These maintenance items require a restart of our messaging engine, which may temporarily disrupt call processing for new calls (active calls will not be impacted). We expect the disruption to last approximately 30 seconds. During this time, customers in the process of dialing or connecting a new call may have their calls fail. Assuming maintenance goes according to plan, if the customer redials 30 seconds later, the calls will complete. In a worst case scenario, calls could fail for up to 5 minutes but we are not anticipating any problems, so a more likely estimate is about 30 seconds (the time it takes for the software to stop and then restart).
In addition, BLF indicators may become out-of-sync for up to 30 minutes.
This maintenance should improve BLF performance and stability.
This maintenance will be done one datacenter at a time.
At the conclusion of this maintenance we will perform our full QA checklist to ensure all functions are working properly.